Many UPS consumers prefer alternative delivery options to safeguard against theft of high-value items. UPS addresses this consumer preference with two delivery programmes: UPS My Choice service and UPS Access Point locations. UPS My Choice service allows online shoppers to conveniently manage their residential deliveries. UPS Access Point locations offer convenient package pickup and drop off. The locations primarily are neighborhood stores with extended weekend or evening hours. UPS My Choice members can redirect packages to nearby UPS Access Point locations for free.
A strong majority of tech-savvy consumers use mobile devices to shop, purchase and track packages, according to a survey by global logistics major UPS#
Finally, the study showed high-tech shoppers place a high value on a smooth returns process. Among the best returns practices identified were easy-to-print return labels, quick turnaround on product exchanges and conveniently located stores for in-store returns. (SH)
ALCHEMPro News Desk – India
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