By using Talisma Proactive Chat, Soft Surroundings hopes to be able to increase sales by: •Engaging high value customers or prospects at their moment of need •Executing up-sell / cross-sell campaigns •Reducing Web site and shopping cart abandonment •Delivering relevant, personalized real-time offers
“Our experience powering 4 out of the 5 largest commercial chat implementations worldwide has proven that proactive chat is critical to succeeding in today's online retail marketplace and that it can significantly improve the customer experience,” said Dan Vetras, President & CEO of Talisma.
“While there are other proactive chat offerings on the market, the advantage Soft Surroundings has is that our offering is tightly integrated with the rest of our CIM suite like email, a self-service knowledge base, and VoIP, providing a set of innovative solutions that will enable them to effectively serve their customers both reactively and proactively across a range of channels.”
Headquartered in St. Louis, Soft Surroundings is a leader in catalog and online sales of stylish yet comfortable women's clothing, luxury bedding & home products and state of the art cosmetics and beauty care. Having experienced record growth in its catalog channel, Soft Surroundings opened its first retail location in St. Louis, MO in November of 2005 and is expanding its retail division nationally to meet the needs of its many devoted customers.
Talisma is the leading Customer Interaction Management (CIM) software solution provider enabling organizations globally to deliver an exceptional online customer experience while dramatically increasing their efficiency and effectiveness.
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