Saudi ministry refers 200 e-stores to E-Commerce Violations Committee

The E-Commerce Council has announced the obligation of e-stores to implement 13 standards that they must provide for the reliability in e-commerce, according to media reports from Saudi Arabia.

These are contact phone number, e-mail, instant chat, a reliable e-payment feature through an approved banking channel, complaint-filing feature on the store's website, enabling consumers to file a complaint through social media, disclosure of the exact time to respond to consumer complaints, disclosure of the exact time for processing the submitted complaint, disclosure of the exact delivery time before completing the purchase process, providing Arabic language in the complaint mechanism, usage of Arabic in instant chats, Arabic product labels and provision of a clear, written policy for exchanges and returns.

ALCHEMPro News Desk (DS)