Fashion in Japan announce the strict training and the strict schedule of each day is not the dream job, but nevertheless remains one of the most popular jobs.
Department stores are starting to hold professionals in their stores to increase customer services. Some have hired specialists in the area of blankets and beddings for their beddings floor.
These specialists will have technical information on each product and are able to provide not only the customers but their fellow workers with this knowledge.
Some department stores are paying to have their employees take certificates in servicing, to increase strengths of each employee and better the total service.
Apparel companies hold seminars for their employees every now and then to provide information on the upcoming products. During these seminars, services are indulged and more knowledge on visual merchandising are given by stylists and it is quite common to seek for help and guidance by consulting and planning companies for an objective approach towards their services.
Sales targets are a given in most stores, but even more than sales, the services and the relation each employee have with the customer becomes significant.
In many ways, the customer service in Japanese stores are perfected, be it through certificates, or through frequently held seminars. Still, such accident as the one that happened recently cannot be ignored by each and every employee. The key point in such case becomes compliance.
Offering the best service is a must, but being able to comply to each customer, to each situation, and each problems they encounter will not only increase their customer service strengths but will help avoid similar accidents. This has proved to the Japanese service industry, that there is still much more for them to learn.
marketing@alchempro.com
