US' Salesfloor expands with addition of 30 enterprise retail clients

These additions build on the already prestigious group of retailers utilising the platform, such as Saks Fifth Avenue, Shopper's Drug Mart, Bloomingdale's, Ben Bridge Jeweler, and Chico's. The Salesfloor platform operates on four continents in verticals spanning across beauty, luxury & jewelry, apparel, sporting goods, furniture, and more.

The new clients are utilising a variety of Salesfloor's virtual shopping and clienteling capabilities, including video chat, live chat, email, text messaging, Automated Tasking, Storefronts, and appointment booking, while also providing the option for the shopper to have an AI assisted shopping experience. Via Salesfloor, with the click of a button, shoppers can connect with or request virtual or in-store appointments with local store associates at retailers all over the world, the company said in a press release.

With the recent acquisition of Automat, Salesfloor's Total Experience Retail Platform is now complete with the addition of artificial intelligence sales automation technology. These sales automation tools will enable retailers to provide unassisted online customers with a truly personalised and specialised shopping experience.

Since Q1 2021, the number of Salesfloor users has increased by nearly 50 per cent, with more than 50,000 store associates now leveraging the platform to serve customers across all channels and engage with customers every day. In fact, associates using Salesfloor have surpassed $2 billion in sales.

"More and more retailers are relying on our Total Experience Retail Platform to personalise every customer touchpoint and provide consumers with knowledgeable assistance and an immersive experience. Salesfloor is unique in our ability to deliver an automated shopping experience with the option for a local store associate to assist in completing the sale – we have become a one-stop-shop in 2022," said Oscar Sachs, CEO of Salesfloor.

"Retailers realise that a seamless omnichannel experience is necessary to survive today, and we are taking these efforts to a new level by helping these retailers thrive through providing technology that caters to all forms of shoppers – both proactive and passive. We're really excited about our prestigious roster of partnerships, and look forward to continuing to help global retailers grow through utilising their all-star store associates and the immersive technology Salesfloor has put at their disposal,” explained Sachs.

ALCHEMPro News Desk (RR)