Polish out-of-home and e-commerce delivery company InPost recently teamed up with UK-based multi-channel apparel retailer Missguided to make returns easier with the launch of its first label-free returns service ‘Instant Returns’, which allows customers to return items without the need for any printed labels, available 24-hours a day, seven days a week.
Shoppers just have to do is scan their QR code on their mobile phone at the locker and put the parcel inside.Polish out-of-home and e-commerce delivery company InPost recently teamed up with UK-based multi-channel apparel retailer Missguided to make returns easier with the launch of its first label-free returns service 'Instant Returns', which allows customers to return items without the need for any printed labels, available 24-hours a day, seven days a week.#
Removing labels means returns can be “easier, faster and also greener, saving paper and preventing wastage of unused printed labels,” InPost said in the press release.
The launch was in response to feedback from customers for retailers to make returns easier and to better fit around their lifestyles.
Research commissioned by InPost found that 83 per cent of people shopping online say retailers should do more to make the returns process as easy and fuss-free as possible.
The findings, based on a survey of over 2,000 online shoppers conducted by Opinium, also revealed that many shoppers don’t have access to printers at home to print returns labels, including as many as 44 per cent of digitally native Gen Z and millennials and 66 per cent of this younger cohort would rather use a code that can be scanned on their phone than put a physical label on their parcel.
The impact of getting this right is important for retailers, as 86 percent of online shoppers added that a poor returns experience puts them off shopping with a retailer again.
ALCHEMPro News Desk (DS)
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