Levi Strauss stormed to the top of the apparel industry in ACSI score. It led the apparel industry with an 8-per cent surge to an ACSI score of 81, as per the study.
Hanesbrands moved to third place, improving 5 per cent to 79. The group of smaller clothing companies and VF Corporation both finished last, each sliding 1 per cent to 77.
New Balance made its ACSI debut atop the athletic shoe industry with a score of 82. In second place, Nike improved 4 per cent to 81, tying ACSI newcomer Skechers.
Adidas (unchanged) and the group of smaller athletic shoemakers (up 1 per cent) each scored 79.
This ACSI products study of 2021-2022 is based on interviews with 6,076 customers, chosen at random and contacted via email between October 2021 and September 2022.
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