Mosaic Fashions turns to Retail Assist for international store support
14 Jun '07
2 min read
States Retail Assist's Managed Services Director, Dan Smith: “We welcome this next phase in our relationship with Mosaic Fashions and are pleased that it has once again recognised the benefits of selective outsourcing for its international retail requirements.”
A member of the Help Desk Institute (HDI) and driven by service-level agreements, Retail Assist prides itself on a service that includes incoming telephone calls being answered within 6 rings and the achievement of an 84% first time fix rate, on average per annum.
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