Nation's leading career apparel retailer Dress Barn Inc and Lifecycle solutions provider Fujitsu Transaction Solutions Inc have revealed first-year metrics and process improvements that have significantly reduced managed services costs through a collaborative retailer-vendor approach.
The POS rollout, which included more than 1,500 TeamPoS 2000 M terminals that replaced Dress Barn's older-generation systems in 800 stores across 45 states, was completed in August 2004. As part of the original agreement, Dress Barn also awarded a five-year contract to Fujitsu to provide a range of managed services, including project management, integration, staging, installation and maintenance of Fujitsu and third-party hardware.
A reduction in call center volumes and field service technician deployments are key performance indicators (KPIs) for the managed services agreement. By reducing calls to the help desk and "break-fix" activity, both organizations realize cost savings. The companies have worked together to reduce calls to the help desk by about 40 percent during the first year, while more than 90 percent of problems in the field have been resolved without sending a technician. With the new Fujitsu maintenance agreement, Dress Barn has significantly reduced its annual POS maintenance expense.
"Fujitsu's 'relentless cost reduction' philosophy is based on the premise of driving out costs and inefficiencies from both organizations," said Austen Mulinder, president and CEO of Fujitsu Transaction Solutions. "We are committed to developing collaborative partnerships that create savings that flow directly to our customers' bottom line."
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