Mr. Edwards said that ProfitCenter's application has been helpful for a firm that communicates with customers via many channels. The downtown Bozeman store has an Internet kiosk where shoppers can look at new products online and then buy or order them directly at the store.
The system allows for scalability. Schnee's is growing, but it is difficult for the retailer to predict how large it will get. ProfitCenter Software sees the Schnee's account win as a customer service opportunity for itself.
"Direct marketers are in business to sell products [but] most don't have the resources or IT staff to really manage their databases," said George Winter, executive vice president of ProfitCenter Software. "One of the beauties of a Web-based system is that it takes a lot of work off their hands so that they can concentrate on selling their products."
Schnee's mission is to provide best-of-breed footwear, apparel, and outdoor products to discriminating customers worldwide.
ProfitCenter Software has developed a 100% web-based, On Demand application designed specifically for Multi-Channel Direct Marketing companies challenged with the need to automate and manage the entire customer lifecycle across multiple sales channels (web, e-commerce, catalog, call center, retail, outside sales), in addition to the issues that arise from dealing with thousands of product variations, styles and personalizations.
ProfitCenter Software Inc
marketing@alchempro.com
